Shipping Policy

Effective Date: [Insert Date]

Thank you for shopping with LUXORA. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy below.

Contact Information

Brand: LUXORA

Email: officialluxora5@gmail.com

WhatsApp: +971556049031

Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

• Orders are processed Monday through Saturday, excluding public holidays.

• During promotional periods or high-demand seasons, processing times may be slightly longer.

Shipping Coverage

LUXORA currently delivers to selected locations within the United Arab Emirates. Shipping availability may vary depending on your delivery address.

Shipping Charges

• Free Shipping is available on eligible orders and promotional offers.

• If shipping charges apply, they will be calculated and displayed at checkout before payment is completed.

Estimated Delivery Time

Estimated delivery times are:

• United Arab Emirates: 2–7 Business Days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, or public holidays.

Order Tracking

Once your order has been shipped, you may receive a confirmation email or message with tracking details (where available) so you can monitor your shipment.

Delayed Deliveries

While we strive to deliver orders on time, delays may occur due to:

• Courier service delays

• Public holidays

• Weather conditions

• High order volumes

• Events beyond our control

LUXORA is not responsible for delays caused by third-party delivery partners.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

Email: officialluxora5@gmail.com

WhatsApp: +971556049031

We will work with the courier to investigate the issue and provide an appropriate resolution.

Order Cancellation

Orders can only be cancelled before they have been processed for shipment. Once an order has been dispatched, it cannot be cancelled and must follow our Return & Refund Policy.

Changes to This Shipping Policy

LUXORA reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on this page with an updated effective date.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

LUXORA

Email: officialluxora5@gmail.com

WhatsApp: +971556049031