Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

At LUXORA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

Contact Information

Brand: LUXORA
Email: officialluxora5@gmail.com
WhatsApp: +971556049031

Return Policy

We accept returns within 7 days of receiving your order, provided the following conditions are met:

  • The item must be unused, unworn, and in its original condition.

  • All original packaging, tags, manuals, and accessories must be included.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or customized products

  • Clearance or final sale items

  • Gift cards

  • Products that have been used, damaged, or altered after delivery

Refund Policy

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds

  • Approved refunds will be issued to the original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Partial Refunds

Partial refunds may be issued if:

  • The returned item is not in its original condition.

  • Parts, packaging, or accessories are missing.

  • The item is returned outside the eligible return period but accepted at our discretion.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Email: officialluxora5@gmail.com
WhatsApp: +971556049031

We will arrange a replacement, exchange, or refund where applicable.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).

  • We recommend using a trackable shipping service, as LUXORA is not responsible for returns lost during transit.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure.

Changes to This Policy

LUXORA reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

LUXORA
Email: officialluxora5@gmail.com
WhatsApp: +971556049031