Privacy policy

Effective Date: August 17, 2026

At LUXORA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

1. Contact Information

Brand: LUXORA
Email: support.shopluxora@gmail.com
WhatsApp: +971 52 304 7449

2. Information We Collect

When you visit our website, create an order, or interact with our services, we may collect certain information, including:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order and transaction details

  • Payment information, processed securely through our payment providers

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and similar technologies

3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders

  • Confirm and manage your purchases

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website, products, and services

  • Prevent fraud and maintain website security

  • Comply with applicable laws and regulations

  • Send promotional offers or communications where permitted

4. How We Share Your Information

LUXORA does not sell, rent, or trade your personal information.

We may share necessary information with trusted third-party service providers that help us operate our business, including:

  • Payment processors

  • Shipping and delivery partners

  • Suppliers and fulfillment partners

  • Website hosting and technical service providers

  • Government authorities or legal entities when required by law

These third parties are expected to use your information only for the services they provide or as required by law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Maintain website functionality

  • Remember your preferences

  • Understand website traffic and usage

  • Improve your shopping experience

  • Support website security and performance

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Process and maintain transaction records

  • Comply with legal and regulatory requirements

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to or restrict certain processing

  • Withdraw consent where applicable

To exercise any applicable rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites or services. LUXORA is not responsible for the privacy practices, content, or policies of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable requirements.

Any updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

LUXORA
Email: support.shopluxora@gmail.com
WhatsApp: +971 52 304 7449